Last Updated: October 7th, 2024

At Digital Terrain Solutions Inc. ("we," "us," or "our"), we want you to be satisfied with your purchase of our geospatial products. Please note that all products sold on our website are final sale. However, we stand behind the quality of our products and offer a 2-year factory warranty from FJ Dynamics to ensure your satisfaction.

1. Final Sale Policy

• All Sales Final: Once a purchase is made, it is considered final. We do not accept returns or exchanges unless the product is defective or not as described.

2. Warranty Information

• 2-Year Factory Warranty: All products purchased from Digital Terrain Solutions Inc. come with a 2-year factory warranty provided by FJ Dynamics. This warranty covers manufacturing defects and faults in material under normal use.

• Warranty Claims: To initiate a warranty claim, please contact us at info@digitalterrainsolutions.com with your order number and details about the issue. We will guide you through the process of resolving the warranty claim.

3. Warranty Exclusions

The factory warranty does not cover:

• Damage caused by misuse, accidents, or improper handling.

• Normal wear and tear or cosmetic damage.

• Products that have been modified or altered.

4. Customer Support

If you have any questions about our Refunds and Returns Policy or need assistance with a warranty claim, please contact our customer support team:

Digital Terrain Solutions Inc.
312 Indian Grove, Toronto, ON M6P 2H5
Email: info@digitalterrainsolutions.com
Phone: 905-832-8912

5. Changes to This Policy

We reserve the right to modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.